Frequently Asked Questions (FAQ)
Is the artwork I'm buying an original or a reproduction?
Each entry will clearly indicate whether it is an original work, a limited edition, or a fine art reproduction. Original works are unique pieces created and signed by the artist. Limited editions are numbered and signed reproductions available until the indicated print run is sold out.
Are the works signed?
Yes. All original works are signed. Limited editions and signed reproductions will be expressly indicated on their product page.
Do you include a certificate of authenticity?
Yes, all original works are delivered with a certificate of authenticity. For limited editions, the certificate will be included when indicated on the product page.
Is the artwork delivered framed?
It depends on each piece. The product details will specify whether the artwork is shipped framed, mounted on a stretcher bar, or unframed.
Can the colors vary from what you see on your screen?
Yes. I do my best to ensure the images accurately reproduce the artwork, but slight variations may occur due to individual screen calibration or the nature of the printing process.
What paper and printing technique do you use for the prints?
The reproductions are made on fine art paper, using giclée printing or equivalent high-quality technology.
Can I commission a custom artwork?
Yes, if the order book is open. You can write to me at pharuslux959@gmail.com to tell me your idea and request availability, deadline, and quote.
How long will it take for my order to arrive?
The estimated delivery times are [5–7] business days for reproductions within mainland Spain and [5–15] business days for available original artwork. Commissions and custom pieces have specific lead times, which will be communicated before order confirmation.
Do you ship internationally?
Yes, to the destinations indicated at checkout or upon prior email consultation. Any applicable duties, taxes, or customs fees in the destination country will be the responsibility of the buyer unless otherwise stated.
Can I return my purchase?
Yes, for distance purchases of non-personalized artwork, you can exercise your right of withdrawal within the legal period of 14 calendar days from receipt, provided the item is returned in perfect condition and in accordance with the conditions indicated in the shipping and returns policy. This right does not apply to commissions, personalized artwork, or products made to your specifications.
What happens if the artwork arrives damaged?
If your order arrives damaged or incorrect, please email me at pharuslux959@gmail.com within 48 hours of delivery with photos of the packaging and the product to arrange a replacement, repair, or refund, as appropriate.